Manage an order or Create a return
Enter the order number and the e-mail address used for the purchase to view order updates or create a return.
How can i request a return?
1. Request the return
Complete the steps above to start a return request
2. Prepare the package
Place the documents listed in the "Return Instructions" section
3. Attach the return label
You can find it in the original package. Not there? Check the "New Return Label" section
4. Call the courier
Contact the courier indicated on the return label in the ways noted in the "How to book a pickup?" section
5. Shipping
Wait for courier to pickup or bring your package to the collection center